Lead and inspire by example by creating a culture of deliberate innovation in all our practices and be an example of efficiency, sustainability, ethics, equity, and inclusion.

Associate Vice President for Campus Services

Goal: Deliver exceptional customer service to all stakeholders who interact with Campus Services units.

Objective: Improve customer service delivery from Campus Services units to users.

Associate Vice President for Campus Services

Goal: Continuously improve and innovate facilities and technology solutions, with an emphasis on sustainability, to support the needs of the campus community.

Objective: Increase on-campus housing living and all-you-can-eat (AYCE) dining capacity on West Campus to align with anticipated student enrollment growth.

Auxiliary Operations

Goal: Enhance the operational efficiencies and transactional usage of the Buzz Card.

Objective: Improve the convenience of Buzz Card usage through mobile access.

Auxiliary Operations

Goal: Develop and enhance facilities that reflect the excellence of Georgia Tech's Brand.

Objective: Increase retail sales at the new Burdell's in the renovated Campus Center.

Capital Projects

Goal: Improve and formalize the project closeout process.

Objective: Facilitate seamless turnover of design and construction projects to facility operation & maintenance and user groups.

Capital Projects

Goal: Promote the professional skills development of team members.

Objective: Ensure team members complete professional continuing education units (CEUs).

Center for Student Engagement

Goal: Peer Resource Coaching – Registered Student Organization (RSO) Maker Space: The Center for Student Engagement will develop an organization student leader maker space activated by a team of trained peer resource coaches to support RSOs (Registered Student Organization) in achieving their mission.

Objective 1: Increase student staff for peer advising team.

Objective 2: Offer peer to peer consulting for student leaders' programmatic and leadership needs necessary to fulfill their RSO mission (e.g., event planning, leadership transition, Engage platform support, constitution review, risk management, business processes). Streamline/decrease runaround.

Objective 3: Create Peer Resource Coaching Team training curriculum and continuing education. The education will include protocol for shadowing of more tenured student coaches.

Objective 4: Provide resources to RSOs to facilitate their operations (e.g., storage, copier/printer use, conference room/table/breakout space, reservations, mail).

Center for Assessment, Referral & Education (CARE)

Goal: Achieve a high level of student satisfaction with CARE mental health providers related to their respect of a student’s culture and identity.

Objective: Increase level of satisfaction with respect to a student’s culture and identity.

Housing and Residence Life

Goal: Provide sufficient and competitively priced living environments that are clean, attractive, well-maintained, comfortable and include contemporary safety, technological, and sustainability features supported by systematic operations.

Objective: Increase residence hall bed capacity.

Parking and Transportation Services

Goal: Employ sustainable operational practices and offer environmentally sound transportation services to support the department's continued commitment toward environmental stewardship.

Objective: Promote increased use of MARTA and regional transit commuting to campus.

Parking and Transportation Services

Goal: Provide a high level of service delivery in all aspects of parking operations to exceed the needs and expectations of customers.

Objective: Improve student and employee overall satisfaction with the Parking division.

Stamps Health Services

Goal: Optimize health care delivery processes to ensure quality, safety, and efficiency and to reduce health disparities.

Objective: Help reduce campus transmission of the Covid-19 virus for symptomatic students.

Student Center

Goal: Ensure Student Center facilities and operations respond to the changing needs of the campus community during.

Objective: Engage students in the renovation of the Student Center while under construction.

Student Integrity

Goal: Ensure the operational excellence of the department through improved technologies and processes.

Objective 1: Improve operational efficiencies of the departmental data management system.

Objective 2: Decrease case resolution time, including facilitation and adjudication of conduct cases.

Student Life Business Office

Goal: Encourage a healthy work environment and balanced employee workload to adapt to changes from reallocation/loss of resources, expansion of the division, and growth in student enrollment/programs.

Objective: Develop a sustainable work force model that alleviates the workload stress for existing staff who have taken on additional duties due to the growth of the division, vacancies, and reallocation of workforce.

Student Life Business Office

Goal: Continuously improve and promote best practices in administrative, financial, operational, and technological services, systems, and practices.

Objective 1: Improve division budgeting processes to align with Institute budgeting processes and maximize potential budget allocations.

Objective 2: Ensure the annual operating budget reflects the Division's units' goals and aligns with the Institute's strategic plan.

Objective 3: Provide excellent customer service to all Business Operations constituents.

Student Life Business Office

Goal: Provide support for Student Life (SL) staff to successfully conduct their student programs and services.

Objective 1: Ensure hiring managers and new staff have the training tools to successfully on-board new hires.

Objective 2: Improve training for all Divisional staff to be more self-sufficient with GT Self-Service, Service Now, and other financial systems.

Objective 3: Identify process and cost efficiencies and potential redirections to support and prioritize innovative student services.

Tech Dining

Goal: GT Community Dining Needs-Ensure program-wide satisfaction with the dining experience by offering high quality, diverse, sustainable, and healthy food offerings, and re-invigorating the residential dining experience.

Objective 1: Achieve a high level of service satisfaction from the Georgia Tech community.

Objective 2: Enhance Dining Services responsiveness to student comments and concerns.

Tech Dining

Goal: Demonstrate fiscal responsibility by ensuring that Tech Dining makes its services accessible and affordable while generating the income needed to keep it viable.

Objective: Increase total revenue through meal plan, retail, and catering/conferences sales.